Home / 30 Day Return Policy
You may return our product if you are not completely satisfied with it. We welcome you to fit your gear in the bag, move dividers and wear the bag to ensure comfort when applicable. You must, however, return it in unused condition within thirty (30) days of purchase in order to take advantage of our return policy. We will give you a full refund of the purchase price, less any shipping costs. We do not pay your cost of shipping the product back to us. Refunds will not be issued until the product is received and inspected to insure that it contains all its accessories, parts and is clean and was not used outdoors.
Please send an email to CustomerService@MindShiftGear.com for return authorization, return shipping instructions and for answers to any questions you may have regarding your return. Thank you.
If you have a warranty claim for a defective bag or part, please visit our warranty page for details of how to make a claim.